Connect Your AI Receptionist to RingCentral, Dialpad, Nextiva, and GoTo Connect

You don’t need to rip out phones to stop missing jobs. The win is simpler: route cleanly and put context where your team already looks. Today’s status quo in small shops is chaos—ring rules that grew like kudzu, voicemail stealing calls after hours, and call logs in one system while job notes live in another. The fix is usually a 20-minute decision: ring your team for ~15 seconds, then hand the call to the receptionist; pipe a short summary back into the tools your people actually open. Keep the number. Keep the provider. Tighten the flow.

What the platforms support:

RingCentral: Admin call-handling rules let you set clean failover (so voicemail doesn’t win a race you meant to be a handoff).

Dialpad: Company admins can create API keys in the admin panel; from there, syncing call events/notes is straightforward.

Nextiva: “Create Note” and related APIs make it easy to drop call context where your front desk already lives.

GoTo Connect: API host migration off legacy api.jive.com wrapped in Jan 2025—point at the current hosts to avoid silent failures.

Two field notes that save headaches:

Tune ring time so voicemail never snipes the call you intend to hand off.

If you text follow-ups, get your opt-in language right and keep receipts—compliance is boring until it isn’t.

Where we fit: we’ll sit behind your existing ring rules as the failover (or primary if you want), pick up reliably, qualify the job, and push a crisp summary back into your phone system and/or FSM so dispatch isn’t chasing information.

Want to compare routing options on your current provider? hello@hvacreceptionistai.com