Terms of Service & Privacy Policy

Effective Date: [8/8/2025]

Welcome to HVAC Receptionist AI (“we,” “our,” “us”). We provide virtual call answering and personal assistant services for HVAC businesses. By using our services, you agree to these Terms of Service and acknowledge our Privacy Policy.

1. Messaging Consent & Opt-In

By checking the consent box on our SMS Opt-In Form, you agree to receive automated, service-related SMS/MMS messages from HVAC Receptionist AI to the phone number you provide. Message frequency varies but will not exceed 10 messages per week unless tied to ongoing service. By completing our service agreement/order form, you consent to receive automated, service-related SMS messages from HVAC Receptionist AI to the number you provide. Messages include call summaries and lead details from inbound customer calls. Frequency varies but will not exceed 10 messages/week unless tied to ongoing service Msg & data rates may apply. Reply STOP to opt out, HELP for help. View our Opt-In Form

2. Opt-Out Instructions

You may opt out of messaging at any time by replying STOP to any message you receive from us.

Reply HELP for assistance.
Standard message and data rates may apply.

3. Data We Collect

We collect:

Contact information (name, email, phone)
Call details and recordings (if applicable to your service)
Text message content exchanged through our service
Payment details (processed securely by our payment provider)

4. How We Use Your Data

We use your information to:

Deliver and personalize our receptionist services
Communicate service updates and important notices
Improve and troubleshoot our AI receptionist system
Comply with legal obligations

We never sell your personal information to third parties.

5. Data Storage & Security

We store your data securely in compliance with applicable laws. We use encryption, access controls, and secure servers to protect your information.

6. Service Use Rules

You agree not to:

Use the service for spam, unlawful purposes, or harassment
Provide false or misleading information
Interfere with our systems or other customers

7. Limitation of Liability

Our service is provided “as is” without warranties of any kind. We are not liable for damages arising from service interruptions, delays, or message delivery issues.

8. Governing Law

These terms are governed by the laws of the State of New Jersey, USA.

9. Contact Us

HVAC Receptionist AI Email: hello@hvacreceptionistai.com Phone: +1 201 389 5090